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HOW CAN I PAY?We accept all major debit cards and credit cards. Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express, and PayPal. All transactions are processed via Website Payments or PayPal and are encrypted for your safety. All payments must be made before your order is shipped to you. We work closely with Verified by Visa & MasterCard SecureCode to provide you with a safer shopping experience when using your card online. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.
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PROBLEM WITH YOUR DELIVERY?Contact us at enwhy.eclaires@gmail.com. We work as quickly as possible to get your orders to you.
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HOW TO RETURN ITEMS?If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our warehouse. Your return needs to arrive back to our warehouse within 14 days of cancellation. It is your responsibility to send the item/s back to Éclairés warehouse if you require a refund or an exchange. To process a return, please follow these simple steps: Complete a returns request form (included in your original packaging or by downloading and printing this form). Mail your return to: Éclairés Returns, 284 Union ST, Jersey City, New Jersey, USA Éclairés does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please allow 3 business days to process your return once it is received by our warehouse. This can take up to 5 business days in sale periods. Éclairés clothing must be returned by mail. We offer refunds to your original payment method on all full priced items returned to us within 14 working days from the date of your delivery.
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DELIVERY WITHIN USOrder must be placed before 1PM PST/4PM EST. Working days are defined as Monday to Friday All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
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OUR RETURNS POLICYReturns must adhere to the following: Items must be returned in their original packaging All tags must still be attached to the unworn item/s Items must not contain any evidence of wear, stains or odours *If the above is not adhered to when you make the return. Éclairés reserve the right to return the item back to you.
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DELIVER TO: EUROPEAustria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Guernsey, Ireland, Italy, Jersey, Luxembourg, Malta, England, Monaco, Norway, Netherlands, Poland, Portugal, Spain, Switzerland, Sweden DHL EXPRESS DELIVERY - $14.99 Delivered within 2-3 working days Order must be placed before 8PM GMT / 10PM CET. Working days are defined as Monday to Friday and exclude Bank Holidays. The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment.
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WHEN WILL I BE REFUNDEDPlease keep an eye on the tracking for your return as this makes its way back to us. Once you see this has reached our warehouse please allow 3 working days for this to be processed (allow up to 5 working days during sale periods). Within this time you will be sent an email to confirm your refund has been processed. It can then take a further 5 working days to appear in your bank account. If you can see your return has reached us and more than 3 working days have passed please email us at enwhy.eclaires@gmail.com
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DELIVER TO: REST OF THE WORLDAland Islands, Andorra, Belarus, Bosnia and Herzegovina, Bouvet Island, Bulharia, Colombia, Costa Rica, Gibraltar, Greenland, Holy See (Vatican City State), Iceland, Isle of Man, Latvia, Liechtenstein, Lithuania, Romania, Serbia, Slovakia, Slovenia, Turkey, Ukraine, Macedonia, Mexico (31 of 32 states), Moldova, New Zealand, Cyprus, Czech Republic, Estonia, Hungary, San Marino, Ukraine. DHL EXPRESS DELIVERY - $19.99 - Delivered within 2-4 working days Order must be placed before 8PM GMT Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Honduras, Hong Kong, India, Indonesia, Islamic Republic Of, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Republic of Cameroon, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Eswatini, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, United Arab Emirates, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Guadeloupe, Reunion, Faroe Islands, Georgia, Albania, Armenia, Mexico (Oaxaca), Moldova, Republic of, Montenegro, North Macedonia, Caribbean Netherlands DHL EXPRESS DELIVERY - $25.99 - Delivered within 2-4 working days Order must be placed before 8PM GMT**. Working days are defined as Monday to Friday and exclude Bank Holidays. The shipping fee or order total does not include customs and duties and this will be charged accordingly by customs in your own country, based on the order value of your shipment.
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CAN I EXCHANGE ITEMS?You can exchange your item for a different size or colour (at the same price) by sending this back to our warehouse. All exchanges are processed in line with our live stock levels. If the item you have requested as part of your exchange is out of stock you will automatically be refunded in line with our returns policy.
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INTERNATIONAL RETURNSIf you are unhappy with your purchase or would like to return your items, please send your item(s) back to our warehouse. Your return needs to arrive back to our warehouse within 14 days of cancellation. It is your responsibility to send the item/s back to Éclairés warehouse if you require a refund or an exchange. To process a return, please follow these simple steps: Complete a returns request form (included in your original packaging or by downloading and printing this form ). Mail your return to: Éclairés Returns, 284 Union ST, Jersey City, New Jersey, USA Éclairés does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please allow 3 business days to process your return once it is received by our warehouse. This can take up to 5 business days in sale periods. Éclairés clothing must be returned by mail. We offer refunds to your original payment method on all full priced items returned to us within 14 working days from the date of your delivery.
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DO YOU ISSUE REFUNDS?We offer refunds to your original payment method on all full priced items returned to us within 14 working days from the date of your delivery.
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RETURNS ARE NOT FREEWe are not offering free returns and it is the customer's responsibility to send the item back to us.
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